Our EcoSystem
CX Advisory + CCaaS + AI + Analytics + Delivery + Business Operations
TWILLO
(Consulting partner)
Customer Engagement & Programmable CX partner
Twilio provides a flexible, programmable customer engagement platform across voice, messaging, digital and AI. Combined with Volo NXT, it enables composable CX solutions integrating communications, data, automation and human engagement.
Website: https://www.twilio.com/
GENESYS
(Referral partner)
AI-Powered Experience Orchestration & CCaaS partner
Genesys Cloud combines omnichannel engagement, intelligent routing, workforce management, analytics and AI-powered CX orchestration. Volo NXT helps clients align Genesys capabilities with their CX strategy, operating model and measurable business outcomes.
Website: https://www.genesys.com/
KAIZEN VOIZ
(CC Fraud detection partner)
Voice Biometrics & Authentication partner
Kaizen Voiz provides AI-powered voice biometrics and authentication, enabling secure, frictionless customer verification. Combined with Volo NXT’s CX and contact center advisory, it can help organizations strengthen security, reduce authentication effort, and create more seamless customer journeys.
Website: https://kaizenvoiz.com/
JOULICA
(Data and Analytics partner)
Real-Time CX & Customer Journey Analytics partner
Joulica provides real-time CX and journey analytics, identifying friction, repeat contacts and operational issues across voice, digital and AI interactions. Combined with Volo NXT, it helps clients identify value leakage, prioritize improvements and measure CX transformation outcomes.
Website: https://www.joulica.io/
ORCHATECT
(Data and Analytics partner)
Multi-Location Operations, Data & Workflow Orchestration
Orchatect’s Maestro® unifies operational data, workflows and analytics for multi-location businesses. Combined with Volo NXT’s CX, technology and sourcing advisory, it connects customer experience with the operational processes and data that drive business performance.
Website: https://orchatect.com/
VION CONSULTING
(CCaaS Delivery Arm)
CCaaS Implementation, Integration & CX Delivery partner
Vion Consulting provides CCaaS implementation, integration and engineering expertise across Genesys, NICE, Amazon Connect, AI and CRM technologies. Combined with Volo NXT’s advisory capabilities, Vion helps turn CX strategy into scalable, deployable solutions.
Website: https://www.vion-consulting.com/
ZAPPIX
(AI Self-Service (Visual IVR) and Intelligent Outreach partner)
AI Customer Engagement, Self-Service & Visual IVR partner
Zappix is an AI Customer Engagement Outcomes-as-a-Service platform powered by a Multimodal AI Agent that engages customers through voice and visual interactions simultaneously in real time. Its connected solutions include Intelligent Outreach for automated outbound voice, text and email campaigns, AI Self-Service combining LLM-powered conversational AI with Visual IVR, and Agent Assistant providing live agents with digital tools including forms, image uploads, screen sharing, secure payments and chat.
Combined with Volo NXT’s CX, CCaaS and technology advisory capabilities, Zappix helps organizations modernize customer engagement, increase self-service containment, reduce cost-to-serve and improve outbound engagement. Zappix manages deployments from design and launch through continuous optimization, supported by built-in analytics and a compliance-first platform with SOC 2, HIPAA and GDPR certifications. Customers have achieved 75%+ inbound containment, 60% lower cost-to-serve, 3× higher outbound response rates and 90% less manual outreach work.
Website: https://www.zappix.com/
KRISP
(Voice AI & Live Language
Translation partner)
Voice AI & Live Language Translation partner
Krisp.ai provides AI-powered voice technology for contact centers, including real-time Voice Translation, Accent Conversion, Noise Cancellation and Voice Security. Its technology helps agents and customers communicate more clearly across languages, accents and challenging audio environments while supporting secure, natural conversations.
Combined with Volo NXT’s CX, CCaaS and technology advisory capabilities, Krisp.ai helps organizations expand multilingual customer support, improve voice quality and agent effectiveness, and reduce the operational dependency on dedicated language-specific resources.
Website: https://krisp.ai/
How the Ecosystem Comes Together
Volo NXT’s value is not simply the number of technology relationships we maintain. It is our ability to connect the right capabilities around the client’s problem. A transformation may require a CCaaS platform, specialist AI, journey analytics, implementation expertise, business-process redesign and global delivery—and those decisions should be made as one connected CX strategy.
- Advise — understand the customer journey, business requirements, operating model and economics.
- Select — identify the platforms and specialist partners best aligned to the use case.
- Integrate — connect CCaaS, CRM, AI, analytics, data and enterprise workflows.
- Deliver — coordinate implementation, change, operational readiness and delivery capabilities.
- Optimize — measure outcomes and continuously improve customer, employee and business performance.
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Build the Right CX Ecosystem
for Your Business
Whether you are modernizing your contact center, evaluating AI, improving customer journeys, strengthening authentication, integrating enterprise systems or redesigning your delivery model, Volo NXT can help bring the right capabilities to the table.