by Sandeep Marwah | Blog
The conversation around contact centers has shifted. It’s no longer about replacing legacy telephony—it’s about building intelligent, scalable, AI-powered customer experiences that improve both customer satisfaction and operational efficiency. Amazon...
by Sandeep Marwah | Blog
Generative AI is changing not only technology, but how customers buy, how partners sell, and how CX and outsourcing programs are delivered. Recent Omdia research highlights an important shift: GenAI opportunities are moving toward larger deals, faster sales cycles,...
by Sandeep Marwah | Blog
The Everest Group Global CCaaS PEAK Matrix® Assessment 2026 offers a timely view of where the contact center market is heading — and one message stands out clearly: CCaaS is not being replaced by AI. It is becoming the foundation for AI-powered customer experience....
